Quality and Purpose of Care
At Cloverdale House, we are committed to delivering the highest quality of care through a trauma-informed therapeutic model that places the needs of each child at the centre of everything we do. Our approach is rooted in understanding the impact of early adversity and responding with compassion, consistency, and evidence-based practice.
Our child-centred care model ensures that every young person receives individualised support that is tailored to their unique needs, strengths, and aspirations. We work in close partnership with parents, social workers, education providers, and other professionals to ensure a coordinated, holistic approach to each child’s care and development.
We engage a consultant who specialises in trauma-informed care to guide and enhance our therapeutic practice. This external expertise, combined with our 6 Bs therapeutic model (Be Safe, Belong, Bond, Build, Believe, Be All We Can Be), ensures that our care is both evidence-based and responsive to the individual needs of each child.
Trauma-Informed Model
Evidence-based therapeutic approach
Child-Centred Care
Every plan tailored to the individual
CAMHS Collaboration
Working with child mental health services
Specialist Consultant
Expert guidance in trauma-informed care
The 6 Bs Model
Our therapeutic model is built on six interconnected principles that guide our approach to care, creating a comprehensive framework for healing and growth.
Be Safe
Creating an environment where children feel physically and emotionally secure, knowing they are protected and cared for at all times.
Belong
Fostering a sense of belonging where every child feels accepted, valued, and part of a supportive community.
Bond
Building positive, trusting relationships that help children develop healthy attachment patterns and social connections.
Build
Developing skills, resilience, and confidence that equip children for a positive future beyond our care.
Believe
Encouraging self-belief and aspiration, helping children recognise their own worth and potential.
Be All We Can Be
Empowering everyone — children and staff alike — to achieve their full potential and be the best version of themselves.
Cultural, Linguistic & Religious Needs
We are committed to promoting equality, diversity, and inclusion in all aspects of our care. Every child’s cultural, linguistic, and religious identity is respected and actively supported.
Supporting Religious Practices
We actively support young people in observing their religious faith and practices, including:
- Attendance at places of worship
- Prayer facilities within the home
- Dietary requirements catered for
- Religious education supported
Communication Support
We use the PACE model (Playfulness, Acceptance, Curiosity, Empathy) for communication, alongside visual aids and simplified language where needed, to ensure every young person can express themselves and be understood.
- PACE model for therapeutic communication
- Visual aids for enhanced understanding
- Simplified language when appropriate
Places of Worship in the Area
The local area offers a range of places of worship, ensuring young people of all faiths can observe their religious practices:
- Finedon Independent Wesleyan Chapel
- St Mary the Virgin Church
- Wellingborough Mosque
- Other faith communities within the wider area
We will support young people to access any place of worship that aligns with their faith, including transporting them to services and providing appropriate resources.
Complaints & Equal Opportunities
Cloverdale House maintains a clear and accessible Complaints Policy that ensures all children, young people, families, and professionals can raise concerns confidently, knowing they will be taken seriously and addressed promptly.
Information about how to make a complaint is readily accessible within the home, displayed in age-appropriate formats, and explained to every young person on admission. We are committed to fostering a positive culture where feedback — whether positive or negative — is welcomed as an opportunity for improvement.
We are dedicated to promoting equality and diversity throughout our service. Every individual associated with Cloverdale House is treated fairly, with dignity and respect, regardless of their race, religion, gender, sexuality, disability, or any other characteristic. Our inclusive environment celebrates diversity and actively challenges discrimination in all its forms.
Clear Complaints Policy
Accessible and age-appropriate
Positive Culture
Feedback welcomed and acted upon
Promoting Equality
Fair treatment for all individuals
Inclusive Environment
Celebrating diversity, challenging discrimination
Views, Wishes & Feelings
At Cloverdale House, we adopt a child-centred approach that ensures the voices of children and young people are genuinely heard and actively influence the care they receive. We are committed to the following objectives:
Listen to Their Views
Actively listen to and value the views, wishes, and feelings of every child and young person in our care.
Involve in Care Planning
Involve children meaningfully in the development and review of their care plans, ensuring their input shapes decisions.
Safe Environment
Provide a safe, supportive environment where children feel confident and comfortable to express themselves freely.
Promote Communication
Promote open, honest communication using accessible methods that suit each child’s individual needs and preferences.
Regular Consultation
Conduct regular consultation with children through keywork sessions, house meetings, and informal conversations.
Contribute to Development
Enable children to contribute to the development and improvement of the home through their ideas and feedback.
Raise Concerns
Ensure children know how to raise concerns or make complaints, and that they are supported in doing so without fear.
Use Feedback
Use children’s feedback to drive continuous improvement in the quality of care and the running of the home.
Quality Assurance
Include children’s perspectives in our quality assurance processes and regular reviews of practice.
Accessible Methods
Provide a range of accessible methods for children to express their views, including verbal, written, and visual approaches.