About Manilla Support Services
Discover our story, our mission, and our commitment to transforming lives through exceptional care. For over 15 years, we have been dedicated to supporting children, young people, and adults across the UK.
Our Mission
To provide exceptional, person-centred care that empowers individuals to achieve their full potential. We are committed to creating safe, nurturing environments where children, young people, and adults can thrive, develop independence, and build meaningful lives.
Our Vision
To be the leading provider of specialist care services in the UK, recognised for our innovation, compassion, and commitment to excellence. We envision a future where every individual has access to the support they need to live fulfilling, independent lives.
Our Core Values
These values guide everything we do and shape the culture of our organisation.
Compassion
We lead with empathy and genuine care, understanding that every individual's journey is unique. Our approach is rooted in kindness, patience, and a deep commitment to the wellbeing of those we support.
Safety
Creating secure, nurturing environments where people feel protected and can flourish. We maintain rigorous safeguarding practices and ensure physical and emotional safety in all our services.
Excellence
Striving for the highest standards in everything we do. We continuously improve our services through innovation, training, and listening to feedback from the people we support and their families.
Inclusion
Celebrating diversity and promoting equality for all. We respect and value individual differences, ensuring our services are accessible and welcoming to everyone regardless of background.
Our Journey
From our humble beginnings to becoming a leading care provider, explore our story of growth and dedication.
Foundation
Manilla Support Services was founded with a vision to provide exceptional care for children and young people.
Expansion
Opened our third children's home and expanded services to include supported living for young adults.
Recognition
Achieved 'Outstanding' OFSTED ratings and received the Investors in People Gold accreditation.
Growth
Launched adult care services and opened our specialist therapeutic support centre.
Innovation
Introduced cutting-edge therapeutic programmes and digital care management systems.
Today
Operating 8 care homes across the Midlands, supporting over 200 individuals with a team of 150+ dedicated professionals.
Our Leadership Team
Meet the dedicated professionals leading our organisation with passion, expertise, and commitment to excellence.
Sarah Johnson
Chief Executive OfficerOver 25 years of experience in social care, Sarah leads our organisation with passion and dedication to improving lives.
Michael Chen
Director of OperationsMichael brings 20 years of operational expertise, ensuring our services meet the highest standards of quality and compliance.
Dr. Emma Williams
Head of Therapeutic ServicesA clinical psychologist with extensive experience in trauma-informed care and therapeutic interventions.
David Thompson
Head of HR & TrainingDavid oversees our comprehensive training programmes and ensures our team has the skills to excel.
Accreditations & Memberships
Our commitment to quality is reflected in our accreditations and professional memberships.
OFSTED
Outstanding rated children's homes
CQC
Care Quality Commission compliant
ISO 9001
Quality Management System certified
Investors in People
Gold standard employer
BAAF
British Association for Adoption & Fostering member
CWDC
Children's Workforce Development Council standards
Why Choose Manilla Support Services?
We understand that choosing a care provider is a significant decision. Here's why families, local authorities, and professionals trust us with the care of their loved ones and the people they support.
- Person-centred approach tailored to individual needs
- Modern, well-equipped facilities in homely settings
- Innovative therapeutic programmes and interventions
- Highly trained, compassionate staff team
- Robust safeguarding and quality assurance processes
- Proven track record of positive outcomes
Our Commitment to You
- Transparent communication and regular updates
- Responsive 24/7 support for emergencies
- Continuous improvement based on feedback
- Ethical practices and value for money
- Partnership working with families and professionals
- Investment in staff training and development